Privacy Policy
Last updated: April 6, 2026
At Reach AI LLC, a Wyoming limited liability company ("Reach", "we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (the "Service").
1. Information We Collect
1.1 Information You Provide
When you use the Service, you may provide us with:
- Account Information: Email address, name, and profile details when you register
- Profile Data: Information you choose to share in your profile, including preferences, interests, and goals
- Reaches: Your stated intentions and what you're looking for (romantic relationships, friendships, professional connections)
- Conversations: Messages you send through the app, including conversations with our AI agents
- Communications: Any correspondence you have with us for support or feedback
1.2 Location Data
When you use location-based features, we may collect:
- Location Queries: City, region, or place names you provide when creating a reach
- Geocoded Data: Coordinates and geographic context derived from your location queries via third-party geocoding services
Location data is used exclusively for matching you with users in relevant areas. We do not track your real-time location.
1.3 Information Collected Automatically
When you access the Service, we may automatically collect:
- Device Information: Device type, operating system, unique device identifiers
- Usage Data: How you interact with the Service, features used, and time spent
- Log Data: IP address, browser type, access times, and pages viewed
2. How We Use Your Information
We use the information we collect to:
- Provide the Service: Create and manage your account, facilitate connections, and enable communications
- AI-Powered Matching: Analyze your stated intentions and preferences to match you with compatible users
- Generate Embeddings: Convert your profile and reach data into vector embeddings for semantic matching
- AI Conversations: Process your messages with our AI agents to help clarify your goals and improve matches
- Improve the Service: Analyze usage patterns to enhance features and user experience
- Communicate: Send you important updates, security alerts, and support messages
- Ensure Safety: Detect and prevent fraud, abuse, and violations of our Terms
3. AI and Data Processing
Our Service uses artificial intelligence to enhance your experience:
3.1 AI Agents
We use specialized AI agents to help you define your connection goals and find compatible matches. These agents process your conversations to understand your intentions.
3.2 Third-Party AI Services
We use OpenRouter to access various large language models (LLMs) for AI processing. Your conversation data may be processed by these AI services to generate responses. We select AI providers that commit to appropriate data handling practices.
3.3 Embeddings and Matching
We convert your profile information and reaches into mathematical vector representations (embeddings) to enable semantic matching. This allows us to find users with similar intentions and compatible preferences.
4. How We Share Your Information
We may share your information in the following circumstances:
- With Other Users: Profile information you choose to make public and match-related data with users you are matched with
- Service Providers: Third-party vendors who assist us in operating the Service:
• Auth0: For secure authentication and account management
• OpenRouter: For AI processing and conversation handling
• Google Cloud Platform: For cloud infrastructure and data storage
• Stream: For real-time messaging between matched users
• Mapbox: For location geocoding and map display
• PostHog: For product analytics and usage insights
• RevenueCat: For subscription and in-app purchase management
- Legal Requirements: When required by law, legal process, or to protect our rights and safety
- Business Transfers: In connection with any merger, acquisition, or sale of assets
5. Data Storage and Security
We implement industry-standard security measures to protect your data:
- Data is stored in PostgreSQL databases with encryption at rest
- All data transmission is encrypted using TLS/SSL
- Access to personal data is restricted to authorized personnel only
- We regularly review and update our security practices
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with the Service. We may retain certain information as required by law or for legitimate business purposes, such as:
- Resolving disputes
- Enforcing our agreements
- Complying with legal obligations
7. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct inaccurate information
- Deletion: Request that we delete your personal information
- Portability: Request a copy of your data in a portable format
- Opt-out: Opt out of certain data processing activities
These rights apply to all users, including under the GDPR (EU/EEA) and CCPA (California). We do not sell your personal information. Our legal basis for processing your data under the GDPR is: (i) performance of our contract with you (providing the Service), (ii) your consent (where applicable), and (iii) our legitimate interests (improving the Service and ensuring safety).
To exercise these rights, please contact us at contact@reach-ai.world or use the settings in the app.
7.1 Account Deletion
You can request to delete your account at any time. To initiate a deletion request, please contact us at contact@reach-ai.world or visit our deletion request page. Upon deletion:
- Your profile and personal data will be permanently removed
- Your matches and conversations will be deleted
- Some data may be retained as required by law or for legitimate business purposes
8. Children's Privacy
The Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete that information.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. Our primary infrastructure is hosted on Google Cloud Platform in the Asia-Southeast region. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last updated" date
- Sending you a notification through the app for significant changes
Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Reach AI LLC
30 N Gould St Ste N
Sheridan, WY 82801, United States
Email: contact@reach-ai.world